"I find a lot of humor and frustration in how much management needs reports, yet they have no idea what they want to see or how to make sense out of what they are looking at. Each report generates a need for a new report and the focus seems to get lost in the details."
This was an observation from an individual who inquired about employment opportunities at our firm. We are a firm that is markedly focused on producing bottom line results for our customers. We achieve this through a keen focus on turning data into useful information that can be utilized in problem solving.
Much like a Rubik's Cube, there are several ways to solve the puzzle. It does not matter how you solve the puzzle - it matters that you actually solve it. However, in order to get there you need to know where you are going.
I have been in many healthcare organizations that have built countless reports and dashboards with many slices and dices of information. This information requires much interpretation and many years of experience to uncover where potential opportunity lies to improve performance. Once these opportunities are identified, it takes much rigor to actually turn them into bottom line results.
While there may be many ways to get there, the real question is, "Where is there?"
Chris George, CEO, Think First
http://www.thinkfirst.us/
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